MINDY BRUMMER

6315 Avenue Q Place, Kearney, Nebraska 68847

Home (308)234-2725      MelindaBrummer@aol.com

CAREER SUMMARY

A dependable, organized and accomplished Medical Front Desk/Administrative Assistant and Customer Service Representative with extensive experience.

·         Works well with all levels of management

·         Proven skills in communication, organization and public relations

·         Skilled in problem-solving with internal customers as well as external customers

·         Demonstrated abilities to be a team player

·         Customer Service Representative for a $1 billion dollar retirement plan with 110,000 participants

SKILLS

Type 60-65 wpm                                 Basic Accounting                    Windows/internet

10-key Calculator                               Word/Excel                             Medical Terminology

Machine/Medical Transcription          Powerpoint                              iVantage HRIS System

Dictaphone                                          Pension Administrator                       

WORK HISTORY

NEBRASKA FURNITURE MART, Omaha, Nebraska                                 Jan 2002 – May 2003

Human Resources Information Systems Assistant

·         Enter all new employees into system as well as terminating employees in system.

·         Run monthly reports.

·         Enter all performance appraisals, transfers and category changes into system.

·         Back up for front desk coverage.

·         Scanned documents onto CDROM.

INTERNAL MEDICINE ASSOCIATES, Omaha, Nebraska                         Mar 2001 – Jan 2002

Medical Secretary

·         Transcribed progress notes, letters, memos and outwire dictation for six pulmonary doctors.

·         Open and distribute mail.

·         Set up meetings.

·         Answer incoming calls for department.

CATHOLIC HEALTH INITIATIVES, Omaha, Nebraska                                   Aug 1996 – Jan 2001

One of the top not-for-profit National Health Care Systems with annual revenues of $5 billion.

Retirement Plan Customer Service Representative                                      Mar 1998 – Dec 2000

·         Maintained strict confidentiality while working with participants and human resources in preparing calculations, estimates, data maintenance, payments and high volume of telephone support.

·         Help develop an accurate reporting system for data during year-end process for a facility.

MINDY  BRUMMER                                                                                                             PAGE 2

·         Developed solid working relationships with human resource assistants/directors who were uncooperative because of previous experience with prior service representative.

·         Proven ability to exercise independent judgements.

Retirement Plan Administrative Assistant                                                     Jun 1997 – Mar 1998

·         Maintained travel and meeting schedules for Director of Retirement Plan.

·         Coordinated setting up conferences.

·         Maintained all filing for department.

·         Typed all correspondence for Director of Retirement Plan.

·         Assisted in setting up the Retirement Plan Administration Manual.

·         Worked closely with the Administrators of the Retirement Plan on RFP’s (request for proposals).

Receptionist/Assistant to Human Resources                                               Aug 1996 – Jun 1997

·         Answered all incoming calls.

·         Typed up all employee-based surveys from the facilities.

·         Set up and maintained entire office travel schedules as well as maintained coverage schedule for the front desk with support staff in office.

·         Worked closely with the Administrative Assistant of Human Resources on any overflow work.

·         Maintained fax machine and copy machine for the office.

OMAHA FAMILY MEDICINE, Omaha, Nebraska                                             Sep 1994– Aug 1996

Billing Clerk/Receptionist

·         Performed all coding and billing for the office.

·         Prepared and ran daily and monthly reports for billing purposes.

·         Help set of employee records as well as helped with overflow filing and transcription.

·         Scheduled appointments.

EDUCATION

Omaha College of Health Careers     Graduated 1995

Omaha, Nebraska

Medical Administrative Assistant       

Barnes Business College                    Graduated 1992

Denver, Colorado

Office Specialist Program

Kearney State College                        August 86-December 89

Business/Education

NE Medical Transcription Jobs