And a creative goal oriented professional with three years in collections and six years in office secretarial experience. A proven initiator, with strong organizational and communicative skills. Works well independently or as part of a team handling multifaceted tasks in a fast paced environment. Computer savvy: Start/Stop Universal Transcription System with foot pedal, MS Office Suites, Magelin, and CACS

Key Word Summary

Advanced Technology, Customer Loyalty, Supervision/Training, Team Leadership and High Growth Leadership

ACCOMPLISHMENTS

Graduate 2007 Lorain County JVS, Lorain Ohio 2006-2007

Medical Transcription Course finished via Penn Foster online Nov 29, 2007

- Completed Introduction to Allied Health, Interpersonal Communication, Office Procedures, Computer Literacy, The Microcomputer and its Applications, Business and Technical Writing, Law and Ethics of Medicine, Confidentially of Health Information, Medical Terminology, Anatomy & Physiology, Anatomy & Physiology 2

and Medical Transcription

Huntington Bank, Parma OH 2003-2004

NORC- Collections Specialist/Account Manager

-Over seen hundreds of accounts per day 10-60 days past due via CACS

63+/Magelin Dialer

-Took in bound calls from customers regarding auto loan/lease accounts

-Tend to past due accounts offering payment options/delinquency resolutions

-Took payments via credit card, check by phone, or direct withdraw from bank accounts

-Submitted offset checking/savings accts when funds where available on a past due account

-Monthly review score always "Above Expectations"/Phone monitoring always above 95%

First Federal Credit Control, Columbus OH 2002-2003

Collections/Account Manager

-Over seen a case load of 11,500 various past due accounts

-Managed multiple case loads via dialer program

-Kept in contact with clients daily with medical billing or account write offs

-Had the highest auto pay & credit card payments fees within a group two months in a row

-Answered multi-line phones, filed daily media, and faxed information to clients and debtors

-Verified information with Credit Bureau Disputes and arranges payments with debtors

EDUCATION

Graduate of 1996 Medina County Home School Program

Obtained- STNA, CPR and First Aid Certifications

Graduate of 2007 Lorain County JVS Medical Transcription Program

Graduate of 2007 Penn Foster Medical Transcription Program

Wellington Medical Transcription Job

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